Beginners Guide

Many new online pokies players can feel a bit overwhelmed by playing at an online casino for the first time. Our beginners guide will help you understand the basics of playing online pokies machines – from the casino download process to making withdrawals, giving you the confidence to start playing today to hit that jackpot.

download iconCasino Download

Our recommended online casinos mostly offer players a free software download that enables you to access the casino’s full suite of online pokies.  Downloading the casino software comes with a number of advantages – it usually offers players access to a much wider range of games, it makes it easy and convenient to open up the casino and get started and you often get a faster, smoother experience altogether.

There are a few limitations with casino downloads that it’s important to be aware of. When you download the casino client to your computer or laptop you won’t be able to use it on any other computer. This is fine if you only want to play on your home computer but if you’re playing on a shared computer or you’re after a few quick spins on your work computer on your lunchbreak, downloading the casino might not be possible.

This process is very straightforward and generally consists of no more than 3 to 4 steps. While every casino is different, the basic steps are usually very similar:

  1. Click the download or play now button and the process will begin. This button is usually very clearly marked on the casino homepage.
  2. Follow the prompts. After clicking on the download now button you’ll usually be invited to run an installer and install the software to your computer’s desktop or hard drive. Follow the instructions as given – it shouldn’t take more than a couple minutes to get everything up and running.
  3. Create a casino account and get playing!

It’s understandable that you might be nervous about downloading and installing a third party program onto your computer. We’ve all heard horror stories about viruses, which is why it’s crucial you only download software from reputable casinos like the ones we recommend. Always check the casino’s verification and certification before downloading anything.

Be assured the casino software for all of our recommended casinos have been independently verified to be safe and secure.

slot iconSlots Instant Play

An alternative to downloading casino software is to play in Flash mode, also known as Instant Play.  As long as you have Adobe Flash installed on your computer you’ll be able to play at our top casino choices without the need to download software. This way the slot games are available to play directly in your web browser, simply by logging in and clicking the Instant Play or Flash Casino button.

More and more online casinos these days are offering instant play options. With developments in technology, especially the creation of HTML5, instant play casinos have never been faster or higher quality.

The selection of games available on instant play is still often more limited than the download version but with many casinos offering hundreds of different games you’ll still have more than enough to do.

Instant play offers one big benefit over download casinos and that’s flexibility. It doesn’t matter if you’re on a shared computer or at work – all you need to do is go to the casino site and start playing.

register iconSigning Up For An Account

The process of opening an online casino account is quick and straightforward and usually takes place after you have downloaded the casino software.  There are some small variations in the process from casino to casino, but all will require the following basic information including: username and password, email address, full name and address and acceptance of their T&Cs

Account Details: Your home address, email address or mobile number might be used in some cases as part of the verification process, to ensure that the account is being opened by a ‘real’ person.

deposit iconMaking Deposits and Withdrawals

Once you have created an account, you will need to deposit funds before you can begin playing.  Our recommended online casinos offer players a wide variety of deposit methods from credit cards such as VISA, to e-wallets, prepaid cards and bank wire transfers.

With the majority of these methods funds are credited to your account immediately (direct bank transfer often being the exception).  Most methods allow you to make deposits free of charge, although some casinos charge for accepting deposits via credit card.

Withdrawal process: When withdrawing funds, requests are often classed as pending for a period of 24 – 48 hours, during which time a withdrawal request can be cancelled, this is to enable you to change your mind.  After this time funds may take between 1 – 5 working days before they are credited to your account, each casino differ with their withdrawal times.  In cases where certain payment methods can’t be used for withdrawals, casinos will send players a cheque to cover the amount of their winnings. You’ll also be asked for additional documentation such as proof of identity or address when making a first withdrawal.

games iconWhere To Find The Games

Our recommended casinos are designed to enable players to find the type of online pokie they want to play, quickly and easily. The home pages of each casino site usually feature quick links to new or popular games, so navigation is straightforward. To get started playing the games themselves, see our useful glossary of pokies terms. Our online pokies tournaments page will also give you the info you need to find the best pokies tournaments for New Zealand players.

support iconSupport Options If You Get Stuck

Our online casinos have all been chosen for the high levels of customer support they provide to New Zealand players. You can expect to find 24/7 online chat with a customer services representative, a toll-free or local telephone number, a dedicated email address for handling inquiries and a FAQ section on the website.